Free IT evaluation, business consultation and existing network Audit
Know exactly where you stand and what the IT possibilities and options are before you begin. More »
Complete network infrastructure design and implementation
Update your existing network or custom build from the ground up. More »
Total system support
Relax and get on with running your business. More »
In House IT Department assistanceand support
We'll work with your internal IT department to assist when time is a problem or internal resources are limited. More »
If you have a problem that requires immediate attention we may have the solution. • Our standard call out service is usually same
day if booked in the morning.
• Our premium service will have a technician
with you within 2 hours.
There is a one off fee structure in place for these urgent out calls.
Call the number below to discuss or book.
1300 88 66 76 - PROMPT 2
Live Remote Assistance*
Are you a CN support client and need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How To Get Support: Call our helpdesk on 1300 88 66 76, then select option 2. A member of our support team will confirm your status and talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on our FAQ page.
You can also view a demonstration of a screen-sharing session.
How It Works:
• Step 1:
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the 'Click Here' button to initiate the screen-sharing session.
• Step 2:
You are prompted to download a small virus-free plug-in.
• Step 3:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
• Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Please fill out the form below, type the code you received from your Representative and click the Click Here button to proceed.
*Note: This service is only available to CN contract clients.
